A short, practical podcast for home service owners who want more booked jobs, cleaner follow-up, and faster payment. Mike and Chris break down one real operating problem each episode and leave you with a clear action to try this week.
Latest episodes
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18 min
Stop Losing Jobs to Voicemail with a 15-Minute Loop
Stop Losing Jobs to Voicemail with a 15-Minute Loop Most home service shops lose 3-5 calls daily to voicemail and queue abandonment. At a $400 average ticket, that's $2,000 walking…
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19 min
Stop Swiss-Cheese Days: Dispatch Rules Lift Capacity
Stop Swiss-Cheese Days: Dispatch Rules Lift Capacity If your board looks full every day but your techs are still running late, burning overtime, and you're turning away the jobs th…
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18 min
Close More Busy-Season Jobs with Good-Better-Best Estimates
Close More Busy-Season Jobs with Good-Better-Best Estimates The Ghost Zone Problem When estimates go quiet, most owners assume the customer found a cheaper price. But more often —…
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17 min
Your Google Leads Moved: Be Cited in AI Overviews, Be Bookable on LSA/GBP
Your Google Leads Moved: Be Cited in AI Overviews, Be Bookable on LSA/GBP What Changed in 2026 January 27, 2026: Google upgraded AI Overviews to Gemini 3 and added follow-up chat.…
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19 min
Stop Drowning in Data: A 7-Line Weekly Scorecard
Stop Drowning in Data: A 7-Line Weekly Scorecard Your CRM has forty reports. Maybe fifty. But the shops with the best numbers aren't using fancy dashboards—they're reading seven li…
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16 min
Stop Driving for $89 Jobs: Set a Minimum and Stick to It
Stop Driving for $89 Jobs: Set a Minimum and Stick to It The Problem: Low-Ticket Jobs Are Killing Your Crew Day During peak season (May-July), every crew slot matters. When you sen…
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15 min
Google Removed the One-Tap Call. Replace It in 48 Hours.
Google Removed the One-Tap Call. Replace It in 48 Hours. What Actually Changed Starting in early 2026, practitioners began reporting that organic Map Pack tiles on mobile no longer…
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17 min
Stop Overbooking June: Capacity Buckets and Triage
Stop Overbooking June: Capacity Buckets and Triage The Problem Peak-season call spikes expose weak scheduling. When you book first-come, first-served with no holds or triage, you e…
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17 min
Your Texts Aren't Delivering. Fix A2P 10DLC This Week.
Your Texts Aren't Delivering. Fix A2P 10DLC This Week. Your appointment confirmations aren't all landing. Your estimate follow-ups, payment links, and membership reminders — a chun…
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18 min
Stop Waiving the Service Call: Set, Explain, and Enforce a Diagnostic Fee
Stop Waiving the Service Call: Set, Explain, and Enforce a Diagnostic Fee The Problem You don't have a pricing problem. You have a waiver problem. Every time you waive that service…
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21 min
Get Your Techs Using the App: The 30-Day Rollout That Actually Sticks
Get Your Techs Using the App: The 30-Day Rollout That Actually Sticks If your techs aren't clocking in on the job, taking two photos, and changing status in the app today, you're b…
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18 min
The Membership That Actually Sells: A 2-Tier Plan You Can Launch This Weekend
The Membership That Actually Sells: A 2-Tier Plan You Can Launch This Weekend Episode Overview Mike and Chris break down how to build a home service membership program that actuall…
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14 min
Get Paid in 48 Hours: The 0-1-3-7 Collections Cadence
Get Paid in 48 Hours: The 0-1-3-7 Collections Cadence The Problem Spring ramps up, work volume increases, but cash flow lags behind. According to Jobber's 2026 Home Service Trends…
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18 min
Stop the 3 PM Ghost: The Three-Message System That Cuts No-Shows in Half
Stop the 3 PM Ghost: The Three-Message System That Cuts No-Shows in Half The Problem: Hope-Based Scheduling The 3 PM Ghost: Job confirmed last week, tech shows up, nobody home Casc…
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15 min
Estimate Follow-Up That Closes: The 24–72–7–14 Play (Texts, One Call, One Deadline)
Estimate Follow-Up That Closes: The 24–72–7–14 Play The Problem Most shops send 30-50 estimates per month but only follow up once—when they send them. Without systematic follow-up,…
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17 min
The 15-Minute Speed-to-Lead System That Actually Works for Small Shops
Speed-to-Lead That Actually Works in a Small Shop The Problem 85% of customers whose calls go unanswered will not call back (CallRail 2025) Google Local Services Ads ranking factor…