The CX Breakroom is the essential podcast for marketers, CX leaders, decision-makers, and innovators driving the future of customer experience in the digital age. Brought to you by Infobip, each episode features candid conversations with industry leaders who reveal how cutting-edge technology, data-driven insights, and human creativity combine to transform the ways brands engage with customers.From AI-powered personalization to next-gen omnichannel strategies, The CX Breakroom uncovers the trends, tactics, and real-world stories that help you create meaningful, seamless, and memorable customer journeys. If you want to stay ahead in CX, elevate your marketing impact, and spark innovation, this is you...
Latest episodes
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13 min
Ep 005 - Matija Kapic - Turning Challenges into CX Opportunities
What if every customer challenge was a chance to build trust? Perhaps they can be, if brands choose to design their response intentionally. Matija Kapic, Head of Solution Engineeri…
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16 min
Ep 004 - Jiun Kei - Telco to Techo: Innovating through Partnerships
Jiun Kei, Head of Operator Partnerships – APAC at Infobip, joins us on The CX Breakroom to discuss how telcos are evolving from connectivity providers to experience enablers. We ex…
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9 min
Ep 003 - Harsha Solanki - Conversation to Conversion
In this episode of The CX Breakroom, Harsha Solanki, VP GM - Asia at Infobip, discusses how messaging is transforming the traditional sales funnel. She explains why conversations a…
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10 min
Ep 002 - Elevate CX with AI
From hyper-personalization to human-AI collaboration, Ben Lewis, Vice President of Marketing and Growth at Infobip unpacks how marketers can harness AI tools effectively to craft s…
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10 min
Ep 001 - Lessons in Focus, Scale, and Resilience
Discover how Infobip grew from a small garage startup in Croatia into a global communications leader - all without external funding. Ivan Ostojic, Chief Business Officer, shares th…