Latest episodes
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13 min
5: Ep 005 - Matija Kapic - Turning Challenges into CX Opportunities
What if every customer challenge was a chance to build trust? Perhaps they can be, if brands choose to design their response intentionally. Matija Kapic, Head of Solution Engineeri…
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16 min
4: Ep 004 - Jiun Kei - Telco to Techo: Innovating through Partnerships
Jiun Kei, Head of Operator Partnerships – APAC at Infobip, joins us on The CX Breakroom to discuss how telcos are evolving from connectivity providers to experience enablers. We ex…
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9 min
3: Ep 003 - Harsha Solanki - Conversation to Conversion
In this episode of The CX Breakroom, Harsha Solanki, VP GM - Asia at Infobip, discusses how messaging is transforming the traditional sales funnel. She explains why conversations a…
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10 min
2: Ep 002 - Elevate CX with AI
From hyper-personalization to human-AI collaboration, Ben Lewis, Vice President of Marketing and Growth at Infobip unpacks how marketers can harness AI tools effectively to craft s…
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10 min
1: Ep 001 - Lessons in Focus, Scale, and Resilience
Discover how Infobip grew from a small garage startup in Croatia into a global communications leader - all without external funding. Ivan Ostojic, Chief Business Officer, shares th…