A podcast that inspires hoteliers to create meaningful and memorable experiences for their customers, in pursuit of their passion. I share my views and experiences relating to hospitality, tech trends and also relating to humanity. I am sitting down with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact.
Latest episodes
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36 min
Innovative Podcasting Ideas for Hoteliers. TSHS-0099
Cheryl Plouffe, co-founder of Icon Maker, discusses the power of video podcasting for hoteliers to elevate their brand, attract global guests, and position themselves as leaders in…
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26 min
Bloom Bar’s Hidden Secret to Success in the USA. TSHS-0098
In this conversation, Kofi Maafo, co-founder of Bloom Bar in Accra, Ghana, shares the inspiring journey of establishing a successful hospitality business that caters to the middle…
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39 min
How to Boost Direct Bookings Without Relying On Third Parties. TSHS-0097
In this episode, Sam-Erik Ruttmann interviews Philippa Gamse, a renowned digital strategist, about digital marketing strategies and analytics for independent hotels. They discuss P…
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32 min
The Sustainability Revolution, Guide to Confidence, Commitment & Consistency. TSHS-0096
The Sustainability Revolution, Guide to Confidence, Commitment & Consistency Lee Stewart, author of How to Build Sustainability into Your Business Strategy, discusses the importanc…
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47 min
Why Empathy Is the Most Important Skill for Conscious Leaders. TSHS-0095
Why Empathy Is the Most Important Skill for Conscious Leaders In this episode, Sam-Erik Ruttmann interviews Mike Handcock, the chairman of the Circle of Excellence Group, about con…
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Transforming Spaces: The New Era of Hotels. TSHS-094
Transforming Spaces: The New Era of Hotels. In this episode of the Social Hotelier podcast, host Sam-Erik Ruttmann speaks with Strategic Hospitality Advisor Nicola Delvecchio, abou…
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50 min
Fraud exposed in hotels and restaurants TSHS – 093
Fraud exposed in hotels and restaurants This episode explores the topic of fraud in the hospitality industry, covering various forms of fraud and the pressures that contribute to u…
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Delivering a Brand on a Day to Day Basis, The Future of Hospitality Branding. TSHS-0092
Delivering a Brand on a Day-to-Day Basis The Future of Hospitality Branding Mark Natale, co-founder of Smart Thinking, shares his insights on luxury branding and the strategic stra…
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43 min
The Inspiring Tale of Crafting a High-End Resort in Vietnam’s Mountains! TSHS-0091
The Inspiring Tale of Crafting a High-End Resort in Vietnam’s Mountains! Hylton Lipkin, General Manager of Garrya Mukang Chai and Om Thule at Ban Yen Tri Group, shares insights on…
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54 min
The journey from child gardener to international landscape architect. TSHS-0090
The journey from child gardener to international landscape architect. In this episode, landscape architect Matthieu Mehuys shares his journey from growing up on a farm to creating…
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32 min
The Journey of a Self Taught Designer. TSHS-0089
In this episode, Sam-Erik Rutmann interviews Kay Chan, a freelance presentation designer with over two decades of experience. They discuss visual storytelling and brand communicati…
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45 min
Personalizing the Guest Experience for a Deeper Connection. TSHS-0088
In this episode, Atiba de Souza, CEO and founder of Client Attraction Pros, discusses the role of hospitality in building communities and combating loneliness. Atiba shares his bac…
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35 min
Revolutionizing Hospitality: Sustainable Solutions and Enhanced Guest Experiences. TSHS-0087
Revolutionizing Hospitality: Sustainable Solutions and Enhanced Guest Experiences. There are low-cost, high-impact sustainability initiatives… that don’t cost any money and are eas…
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29 min
How to fix common digital marketing mistakes independent hotels make. TSHS-0086
How to fix common digital marketing mistakes independent hotels make. In this episode, Adam Sinkus, the managing partner of A-Purpose Partnership, and I discuss digital marketing f…
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31 min
Key to Resilience and Adaptability in the Travel Industry. TSHS-0085
Key to Resilience and Adaptability in the Travel Industry. Brian Chappon, CEO and founder of Centered Travel Wellness, shares his journey and the creation of a digital lifestyle pl…
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3 min
Attracting Talent: Treat recruitment like modern marketing. TSHS – 084
Attracting Talent: How Hotels Are Transforming Recruitment into Marketing. Summary The recruitment process in the hospitality industry is changing, and hotels need to treat it like…
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37 min
Mastering Leadership in Hospitality: Insights on Challenges, Change, and Connection. TSHS-083
Mastering Leadership in Hospitality: Insights on Challenges, Change, and Connection. In this episode, Sam-Erik Ruttmann interviews Summer Jelinek, a leadership expert with 20 years…
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42 min
Why Blue Zone Retreats Work TSHS-082
Why Blue Zone Retreats Work – discussion with Celine Vadam, Head of Retreats. In this episode, Sam-Erik Rutmann discusses Blue Zone retreats with Celine Vadam, the founder and CEO…
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38 min
Hotel Marketing Mastery: Insider Tips to Skyrocket Your Room Bookings! TSHS – 081
Hotel Marketing Mastery: Insider Tips to Skyrocket Your Room Bookings! In this episode, Brandon Leibowitz, the founder of SEO Optimizer, shares insights on digital marketing for th…
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46 min
Enhancing Guest Experience in Hospitality with Amazon’s Principles. TSHS-080
In this episode, Steve Anderson, an expert and author of The Bezos Letters, discusses examples of the principles of growing a business like Amazon. He shares insights on customer o…