Successful business leaders have discovered that in order to make their businesses work they need to “humanize” every aspect of their business. Humanizing P.R.O.F.I.T. takes the emphasis solely off of the currency exchange and creates a much more powerful human transaction that permeates through every part of the business.
Latest episodes
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17 min
Growth and Profit – The Humanizing Way
Craig Poole and Dan Hoch talk to Toni Reece about the strategies behind the fantastic growth the DoubleTree by Hilton Reading, is experiencing. It’s about the alignment of people,…
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21 min
Eviction is the new pandemic!
Right now in our communities, our most vulnerable people are being given 30 day notices to vacate their apartments. The wave of homelessness is expanding beyond our comprehension.…
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17 min
The Power of Value!
Craig Poole and Dan Hoch join Toni Reece in a conversation about the power of an employee feeling valued, their work valued and their role in your company valued. Understanding the…
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21 min
"Everyone here is Santa Claus!" - Craig Poole talks about Wonderment.
Craig Poole joins Toni Reece and Dan Hoch to share his thoughts on the "Wonderment Principle". This strategy not only applies during the holiday season but is incredibly effective…
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23 min
It's not a SALES Call, it's a conversation! Meet Margaret Morgan and Madison Arters!
Toni Reece is joined by Dan Hoch, Margaret Morgan and Madison Arters in this special episode of Humanize Profit. Madison and Margaret work in the Sales Department of the DoubleTree…
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20 min
Came to Visit and Made a Film - Part 2 - An interview with Kyle Allison
Kyle Allison shares with Toni Reece and Dan Hoch his journey to making a documentary about the DoubleTree by Hilton Reading. Kyle wanted to learn the secret to this hotel's success…
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27 min
What is a comfort zone? Meet Kyle Allison!
Meet the newest member of the DoubleTree by Hilton, Reading, Kyle Allison. Kyle talks to Dan Hoch and Toni Reece about how he lives outside of his comfort zone constantly and what…
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14 min
Engagement vs. Directives - Establishing Standards of Excellence!
Dan Hoch, Director of Business Development, The DoubleTree by Hilton, Reading, joins Toni Reece this week to talk about excellence! Most times standards of excellence come from the…
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15 min
Optimism and Connections - Sales Amid COVID-19
Rich McCadden, Director of Room Sales for the DoubleTree by Hilton Reading, joins Toni Reece to share his story of resilience, optimism and staying connected to support during COVI…
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13 min
Park Benches, Purpose and Performance!
In this episode, Toni Reece is joined by Dan Hoch, Director of Business Development for the DoubleTree by Hilton, Reading. Dan talks to Toni about his own experience of moving from…
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18 min
Contagious Joy!
Toni Reece talks to Dan Hoch, V.P. of Business Development and Nate Rothermel, Artistic Director, both from the DoubleTree by Hilton, Reading about honoring the guest and providing…
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21 min
Contagious Joy!
Toni Reece talks to Dan Hoch, V.P. of Business Development and Nate Rothermel, Artistic Director, both from the DoubleTree by Hilton, Reading about honoring the guest and providing…
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16 min
The Big, Bold Merger of Like Minds!
In this episode Toni Reece speaks to Craig Poole, President of Reading Hospitality Management, LLC, and Steve Bonner, V.P. of Food and Beverage at the DoubleTree by Hilton Reading…
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13 min
Craig Poole - It's Spring Training and Pre-Season - Let's work to get the team ready!
Craig Poole, President of Reading Hospitality Management LLC, and General Manager of DoubleTree by Hilton Reading, joins Toni Reece in this episode to share his wisdom regarding ge…
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9 min
The Value of Care and the Human Transaction!
Chassiti Anderson, General Manager of the DoubleTree by Hilton Reading, shares her personal stories of the value of caring for each other and how that human transaction creates a w…
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9 min
Innovation and Profit – The Human Touch
We are back and on fire with innovation! In this episode Dan Hoch, Director of Business Development for the DoubleTree by Hilton Reading, PA talks to Toni Reece about Humanizing Pr…
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10 min
Humanize Profit - How can I humanize profits when there are no profits?
This episode is all about answering your questions. Craig Poole answers questions such as "How do you humanize profits during a pandemic when there are no profits?; "How will our a…
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14 min
Humanize Profits - This is YOUR superpower.
Today is the time that people are more important than profits. This is what Humanizing Profit is all about. Listen, as Craig Poole talks to Toni Reece about how the strategy of hum…
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11 min
Humanize Profit - Creating a Table 45!
"We need to spend more time with our people and learn who they are!" - Craig Poole, President of Reading Hospitality. Craig talks to Toni Reece about a new way to drive community,…
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7 min
Humanize Profit - Humanizing Performance Reviews
What would it be like to give a performance review to your wife, husband or partner? Craig Poole, President of Reading Hospitality, gives a mock review to his wife (no not his real…