A podcast that inspires hoteliers to create meaningful and memorable experiences for their customers, in pursuit of their passion.I share my views and experiences relating to hospitality, tech trends and also relating to humanity. I am sitting down with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact.
Latest episodes
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27 min
Why Hospitality Needs an AI Referee, Not More Dashboards. TSHS-167
Why Hospitality Needs an AI Referee, Not More Dashboards How AI can unify hospitality operations and enhance decision-making. In a world where artificial intelligence (AI) is often…
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16 min
The Future of AI, Accountability & Innovation | Deep Tech Insights from Helsinki with Jayanth N Kolla. TSHS- 1…
The Future of AI, Accountability & Innovation | Deep Tech Insights from Helsinki with Jayanth N Kolla What does the future of AI, innovation, entrepreneurship, and global business…
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33 min
The Secret Behind Great Hotels Isn’t Luxury, It’s People l Elisabeth Villiger Toufexis TSHS-165
The Secret Behind Great Hotels Isn’t Luxury, It’s People What can more than 100 countries, decades of global travel, and a lifetime spent living in hotels teach us about hospitalit…
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44 min
The Sea of Sameness: Why Hotels Need a Strong Point of View. TSHS 164
The Sea of Sameness: Why Hotels Need a Strong Point of View What does the future of hospitality look like when marketing, technology, education, leadership, branding, and entrepren…
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57 min
Can AI Make Hospitality More Human? The Future of Guest Experience with Jessie Fischer TSHS – 163
Can technology make hospitality feel more human? That’s the question at the center of this conversation with Jessie Fischer, Founder of GuestOS. Growing up in a family-owned hotel…
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39 min
The Truth About Success in the Hospitality Industry. TSHS-162
The Truth About Success in the Hospitality Industry Learn real hospitality leadership lessons from Christian Grage, Managing Director, DER Touristik Hotels & Resorts. Gain practica…
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47 min
From Michelin-rated Kitchens to CEO Mindset: The Truth About Hospitality Leadership. TSHS – 161
From Michelin-rated Kitchens to CEO Mindset: The Truth About Hospitality Leadership What does true excellence in luxury hospitality really look like behind the scenes? In this epis…
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39 min
Can Hotels Survive Without Embracing These Changes? TSHS-160
How might culture be quietly shaping—and limiting—your leadership? Tanja Saarinen Chávez shares global stories revealing how Cultural Intelligence (CQ) transforms communication, gu…
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45 min
From Sauna Ritual to Design Philosophy: A Finnish Architect’s Approach. TSHS – 159
From Sauna Ritual to Design Philosophy: A Finnish Architect’s Approach What if the future of hospitality, wellness, and architecture lies not in adding more—but in building less, f…
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50 min
China vs West in AI: What Leaders Don’t See Coming. TSHS-158
Is the West really leading the global AI race—or are we missing the bigger picture? In this episode, AI strategist Jayanth N Kolla returns for his sixth appearance to unpack the ra…
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42 min
Sober Travel Trends 2026: Why hotels must rethink Alcohol in guest experience. TSHS – 157
Sober Travel Trends 2026: Why hotels must rethink Alcohol in guest experience. This episode features Teresa Bergen, a travel writer and expert on sober travel, discussing how hospi…
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54 min
The Truth About Being a Travel Influencer in 2026.TSHS-156
The Truth About Being a Travel Influencer in 2026. TSHS-156 Join us as we explore the journey of Kia Finska, @kiafinska, a Finnish travel and social media creator, who transitioned…
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33 min
The Future of Vacation Ownership | Derek DeSalvia on Industry Evolution. TSHS – 155
The Future of Vacation Ownership | Derek DeSalvia on Industry Evolution. In this episode, Derek DeSalvia, EVP and Chief Customer Officer at Hilton Grand Vacations, shares insights…
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57 min
Leadership, Culture & Service Excellence in Luxury Hospitality with Sean McCarron.TSHS-154
⏳Luxury hospitality is often associated with beautiful hotels, elegant design, and flawless experiences. But behind every memorable stay is something far more important: people, cu…
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54 min
Why Qualified Candidates Don’t Get Interviews: What Recruiters Really Look for in a Resume TSHS-153
Why Qualified Candidates Don’t Get Interviews: What Recruiters Really Look for in a Resume Why do so many qualified candidates get overlooked before they ever reach the interview s…
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42 min
She Couldn’t Use a Smartphone. Her Son Changed That for Tens of Thousands TSHS – 152
She Couldn’t Use a Smartphone. Her Son Changed That for Tens and Thousands In this episode of The Social Hotelier, Sam-Erik Ruttmann sits down with Matt Smith, founder of Speak2, t…
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43 min
Elizabeth Mullins on Building Hotels That Change Lives. TSHS-151
Elizabeth Mullins on Building Hotels That Change Lives ⏳Most people think hospitality is about rooms, service, and luxury standards. But in reality, the industry is fundamentally a…
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34 min
Antarctica, Climate & Leadership — Why the Poles Matter More Than Ever with Robyn Woodhead TSHS – 150
Antarctica, Climate & Leadership — Why the Poles Matter More Than Ever with Robyn Woodhead Join for an insightful discussion with Robyn Woodhead, a pioneer in responsible Antarctic…
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33 min
Technology Won’t Save Your Hotel (Here’s What Will) – A Conversation with Dr. Meng-Mei Chen.TSHS -149
Technology Won’t Save Your Hotel (Here’s What Will) – A Conversation with Dr. Meng-Mei (Maggie) Chen I In this episode of The Social Hotelier Show, Dr. Meng-Mei (Maggie) Chen, with…
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31 min
The Future of Luxury Hotels: Why Lifestyle Ecosystems Will Replace Traditional Hospitality.TSHS – 148
The Future of Luxury Hotels: Why Lifestyle Ecosystems Will Replace Traditional Hospitality Is traditional luxury hospitality losing relevance? In this episode of The Social Hotelie…